We want you to be happy with My Cards. Every new account can try a paid plan for free first, so you know what you are buying.
1. Within 14 days
If you are not satisfied, ask for a full refund within 14 days of a payment. Write to support@tps-egy.com with your invoice number (it starts with INV-). No questions asked, once per account.
2. After 14 days
Payments are not refundable after 14 days, but your plan stays active until the end of the period you paid for. Plans do not renew automatically, so you will never be charged again without choosing to.
3. How refunds are paid
- Refunds go back to the original payment method: bank card, mobile wallet or the method you used with Paymob or Stripe.
- We process approved refunds within 3 business days. Your bank or wallet may need 5–14 business days more to show the money.
- Payments made at a Fawry outlet are refunded by bank transfer or mobile wallet; we will ask for the details by email.
4. When a refund ends your plan
The time a refunded payment bought is removed from your plan; if nothing paid is left, your account moves to the Free plan. Your cards stay online; features of the paid plan switch off.
5. Problems with a payment
If you were charged twice or a payment failed but money left your account, write to us before contacting your bank: we usually fix it the same day.